Braodcasting

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Voice Broadcasting

Voice broadcasting application gives you the facility to send voice messages to client’s phones (land lines or mobile phones) in the bulk form, to one or numerous leads records, at the touch of a button. Our simple to-utilize voice informing campaign system in Voice Broadcasting application gives a easy way to upload voice messages as follows: Online upload through MP3 format. We make it easy to oversee refined voice broadcasting campaigns from idea to conveyance in only a couple of basic steps. You can track the accomplishment of your voice messaging campaigns by presentation of our online real-time reports.

We offer two types of dialers which are as follows:

  • Inbound Dialer

  • Outbound Dialer

Inbound Dialer

Inbound dialer handles bulk of incoming calls which transfer to agents as per the chosen option by user through selecting the `agent transfer` option in IVR. In other words, inbound dialer receives the calls of clients.

Features

  • Graphical Report: You can see Campaign reports in graphical format as per various parameters such as call progress of all campaign, agent call progress chart, and/or agent call connection duration ratio, etc.
  • User Management: You are able to create and manage several users.
  • Campaign Setup: You can easily setup the campaign according to the different customer.
  • Faster supplier rate sheet upload: You are able to add rates of supplier by uploading rate sheet in a faster way.
  • Schedule Campaign: You are able to schedule campaign as per your needs.
  • Proper data analysis: You can easily do data analysis based on a campaign.
  • Real-time Report: You can see real-time leads reports of all campaign according to different clients.
  • Leads Management: You can easily upload a bulk of lead numbers and manage them here.
  • Rate Management: You can easily manage rates according to different suppliers based on different campaigns.
  • Supplier/Carrier Management: You are able to create and manage several suppliers.
  • Save voice messages: You can record calls of users to agents as in the voice message form.
  • Dnc management: You are able to restrict to call the dnc numbers by an easy upload process.

Outbound Dialer

Outbound dialer dials the bulks of uploaded lead numbers which are related to a particular campaign. In short, outbound dialer dials numbers to customers through panel.

 
  • Graphical Report: You can see Campaign reports in graphical format as per various parameters such as call progress of all campaign, agent call progress chart, and/or agent call connection duration ratio, etc.
  • User Management: You are able to create and manage several users.
  • Campaign Setup: You can easily setup the campaign according to the different customer.
  • Schedule Campaign: You are able to schedule campaign as per your needs.
  • Proper data analysis: You can easily do data analysis based on a campaign.
  • Real-time Report: You can see real-time leads reports of all campaign according to different clients.
  • Agent Management: You can easily manage and assign calls to agents according to different suppliers based on different campaigns.
  • Leads Management: You can easily manage a bulk of lead numbers.
  • Supplier/Carrier Management: You are able to create and manage several suppliers.
  • Dynamic IVR: You can set IVR options through text data or by uploading audio files.